We take over your email. Your customers keep theirs.
Openwave moves every Astound email customer to Wavemail. Same address, no downtime, two months free, then a low-cost plan to keep it. Astound stops carrying the cost of email, and we run it from then on.
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· same addressWe have run email for the world's biggest operators for 25 years
Openwave builds and runs email for telcos, ISPs and cable companies across Europe, North America and Japan. Hundreds of millions of people use email that runs on our platforms every day, most without ever knowing our name.
Email Mx
The carrier-grade mail platform Wavemail runs on, trusted by telcos to handle billions of messages a day.
RazorGate
Filters spam, phishing and malware at the network edge, so threats are stopped long before they reach an inbox.
AI Suite
Smart replies, summaries, translation and scam alerts built into the inbox, helping customers get more from their email.
Wavemail
A modern home for customers whose provider is moving on from email. Same address, new inbox, and real people to talk to whenever support is needed.
A shift we see across many CSPs
For many communications providers, email has become harder to justify: ageing platforms, rising security expectations and little direct return. Yet for customers, their address is still how banks, doctors and family reach them, so any change needs care to protect the trust they place in the broadband brand.
per user, per year
What it typically costs to keep an old email service running and supported in house.
would reconsider their provider
Long-time customers who say losing their email address would make them think about leaving.
typical NPS swing
When a service change is handled badly. The damage rarely stays within email.
These figures are industry averages. During planning we check them against Astound's own numbers.
Three simple steps, and we do the work
Astound stops running email. Your customers keep their address, their old messages and a familiar way of working. Openwave pays for everything, looks after the customers from then on, and shares the revenue with Astound in the early years.
We agree the plan together
Openwave takes on the Astound email customers. We sit down with your team and agree who moves when, and what we tell them.
We move everyone quietly
Emails, folders, contacts and passwords copy across in the background. Email keeps working the whole time. Customers do nothing.
3We look after them from then on
Two months free, then a small subscription paid to Wavemail. Support, billing and security are our job from day one.
aonghas@astound.comCustomers see the Wavemail name but keep their @astound.com address. Nothing they rely on breaks, and Astound is never the brand that "switched email off".
Email that feels familiar from the first click
Wavemail was made for exactly this: giving people a modern home for the email address they already have. Webmail on the desktop, a dedicated mobile app, protection switched on by default, and real people to talk to whenever support is needed. Try it yourself below.
withYour Astound email, now on Wavemail
Use your existing username and password. Your inbox, folders and contacts are exactly where you left them.
withYour Astound email, now on Wavemail
Same username and password. Everything is where you left it.
The sign-in page says "Your Astound email, now on Wavemail" and takes the same username and password. The first login feels expected, not a surprise.
From their side, it is four small moments
This is the whole change as a Astound customer lives it. No downtime, no new address, no settings to change. Most people simply notice that email looks a bit nicer one day.
A friendly heads-up from Astound
An email and a note in the Astound portal say email is moving to a partner, the address stays the same, and there is nothing to do.
A seamless switch
Email keeps arriving. Phones, tablets and Outlook keep working without any change. The move runs in the background.
A familiar sign-in, a fresher inbox
Webmail now opens at Wavemail. Same username and password. All old emails, folders and contacts are there.
A simple choice
After a free trial, a short message asks them to pick a plan from $2 a month. Wavemail handles the payment and any questions.
Two simple plans, and two months free for every Astound customer
Wavemail bills customers directly. Nothing is charged until the free trial ends, no card is needed to start, and there are no contracts or hidden fees. The prices below are an example. We will work with Astound to set the right price for your region and your customers before anything goes live.
Keep your email
- Keep your existing @astound.com address
- 1 GB mailbox storage
- iOS and Android apps
- Spam, virus and phishing protection
- Phone and chat support
Everything Wavemail offers
- Everything in Standard
- 5 GB mailbox + 100 GB file storage
- AI replies, summaries and translation
- Send very large attachments
- Priority support
Every Astound customer who moves gets two months of Premium free. People who do not subscribe get several reminders, and their email is kept safe for a while in case they come back.
We pay up front, then share the revenue with you
In plain terms: Astound never pays anything. Openwave covers the cost of the move, and once the service is earning, Astound gets half of the revenue for two years. If you would rather have a one-off payment instead, we can do that too.
No downtime, no rush, and we can undo any step
This is the same process we have used for operators with millions of mailboxes. Email keeps flowing the whole time while we copy mailboxes across in the background. If anything looks wrong at any point, we pause or go back in minutes.
We take the front door
One small change to how email is routed. Everything still goes to Astound's systems, so customers notice nothing.
We move a little at a time
Wavemail starts handling email while the old system stays live: first 10% of customers, then 25%, 50%, 100%. We can step back at any point.
We switch off the old system
Once every mailbox is confirmed on Wavemail, the old system is retired. Only then, and only with Astound's go-ahead.
What stays the same for a Astound customer
- Their @astound.com email address
- Their username and password
- Old emails, folders and rules
- Contacts and calendar
- Settings on phones, tablets and Outlook
What gets better
- A faster, cleaner webmail with instant search
- Better spam and phishing protection, switched on by default
- A dedicated mobile app for iPhone and Android
- Optional AI help in the inbox
- Real people on chat and phone, from day one
Every step is a joint decision
They are your customers. Nothing is written, scheduled or sent without Astound's approval, and either team can pause things at any time. We look at the numbers together every week.
What you know about your customers, the Astound tone of voice, and the final say on everything that goes out.
Experience from past moves, wording that has worked before, and the people to build, send and measure it.
Plan the order
We group customers into batches. Astound decides who is notified first.
Agree the message
We draft every email and notice. Nothing is sent without Astound approval.
Set the dates
We build the schedule together. Astound signs off each batch.
Move in batches
Both teams track progress live, and either side can pause at any time.
Review and refine
After each batch we review the results and agree any changes together.
We tell your customers in your voice first, then in ours
Ten short messages over about three months, by email, text and the Astound portal. The first come from Astound, so the change feels expected and trusted. Next, Astound and Wavemail send them together. Once the customer has moved, Wavemail takes over. We write every message, and Astound approves everything sent before the move.
- 01Your Astound email service is movingWeek 1
- 02What stays the sameWeek 3
with - 03Meet Wavemail, your new webmailWeek 5
- 04Mobile app and AI featuresWeek 7
- 05Your migration date is confirmedWeek 9
- 06Tomorrow is the dayT−1 day
for - 07Welcome, your free trial has startedDay 0
- 08Your guided tourDay 7
- 09Halfway through your trialDay 30
- 10Your free trial ends soonDay 50
Message 1 · AnnouncementGood news, your Astound email is getting an upgrade
Hi Aonghas, you've enjoyed your Astound email for years, and it isn't going anywhere. To keep it running beautifully, we're moving it to our trusted partner, Wavemail.
- Your email address stays exactly the same
- A fresh, modern webmail and mobile app
- Nothing for you to do right now
This happens over the coming weeks, and we'll be with you every step of the way.
Message 7 · WelcomeWelcome, your email just got an upgrade
Hi Aonghas, your Astound email now runs on Wavemail. Same address, same messages, with a cleaner, faster experience, and two months of Premium on us.
- Your address is unchanged
- Apps: search "Wavemail" in the App Store or Google Play
- Sign in with your usual username and password
Your call centre is never left holding email questions
From the day a customer moves, every email question is ours to answer. Broadband, engineer visits, the Astound bill and the Astound account stay with you, as they do today.
Astound answers, we get your team ready
Nothing has changed for the customer yet, so calls come to you as usual. We write the scripts and brief your agents on what is coming.
Email calls come straight to us
We work with you to route email questions directly to our team. For general questions about the move, your agents get simple scripts from us, so every customer gets a clear, consistent answer.
Email support is all ours
The direct route stays in place for an agreed period, and every email support question is handled by us. Off your team's plate for good.
Add an option to your phone menu that sends email questions to us
One extra choice on your existing phone menu, and email queries reach our support team directly instead of queueing for your agents. We also give your team a transfer line for any call that has already been answered.
Broadband, outages, engineer visits, the Astound bill and anything about the Astound account.
Logging in, setup on phones and computers, missing mail, spam, and the Wavemail subscription and billing.
Trusted to run mission-critical email
Working with Openwave gives us confidence that we are guaranteeing our leadership and customers zero outages or downtime, even under heavy loads.
We trust Openwave. Choose Email Mx if you want to give your subscribers an excellent experience while avoiding surprises and headaches. Openwave listens and responds to our input for platform roadmap updates.
Let's talk it through
Happy to walk the Astound team through how it works, put real numbers against your customer base, and agree what a first planning session looks like.