Email business continuity
One email platform is one point of failure.
When your email goes down, your business goes quiet. Openwave gives you a second route: backup access, dual delivery and a tested recovery plan, running alongside the email you already use.
When one goes down, your team keeps working in the other.
The risk
Most businesses have a backup for everything except email.
Files are backed up. Servers have failover. But email, the thing every customer, supplier and colleague uses to reach you, often runs on a single platform with no plan B.
Work stops
Quotes, orders, invoices and approvals all sit waiting until someone else fixes a problem you can't touch.
Emails go missing
Customer emails can bounce or arrive hours late. They don't see your outage. They just see silence.
All you can do is wait
With one provider, you refresh a status page and hope. There's no way round it.
Quick check
Could your business carry on without its email?
Ask yourself these four questions. If any answer is "no" or "not sure", you have a gap.
If our email went down at 9am, could the team still send and receive?Not just read old messages, but actually work.
Would customer emails sent during an outage still reach us?Or would they bounce and be lost?
Do we have a second way into our email that doesn't rely on the same provider?A backup on the same platform isn't really a backup.
Have we ever tested what happens?A plan nobody has tried is a guess.
Openwave can help you close every one of these gaps.
Three layers of protection
A second route for your email.
Use one, two or all three. Keep your main email platform exactly as it is.
Secondary access
A backup inbox your team can log in to when the main one is down.
Dual delivery
Every incoming email lands in two places, so nothing is lost.
Disaster recovery
A clear, tested plan for the day things go wrong.
Secondary access
A backup inbox, ready when you need it.
Your team gets a second way into their email, on a completely separate platform. If the main service goes down, they log in to Openwave on the web or the mobile app and keep working with the same email addresses.
- Same addresses. Customers won't know anything happened.
- Web and mobile. Works in a browser, on iOS and Android, or in their usual email app.
- Familiar from day one. A clean, simple inbox with nothing to learn.
Dual delivery
Every email lands in two places.
Incoming email passes through Openwave RazorGate, which checks it for spam, viruses and phishing, then delivers a copy to both your main platform and Openwave. If one is down, the email is safe and waiting in the other.
- No bounces. Customer emails keep arriving during an outage.
- Cleaner mail. Threats are stopped before they reach either inbox.
- No change for users. Day to day, your team carries on as normal.
When one goes down, your team keeps working in the other.
Disaster recovery
A plan you've actually tested.
We work with you to agree what happens when your email goes down: how mail is routed, how staff are told, and how you switch back. Then we test it together, so on the day there's no guesswork.
- Separate everything. Separate platform, separate infrastructure, separate company.
- Agreed in advance. Everyone knows what to do and where to log in.
- Practised. Run a drill whenever you want peace of mind.
Why Openwave
A backup you can trust as much as your main email.
Your second route has to be as reliable and secure as your first. Openwave has run email for some of the world's biggest phone companies for over 25 years, with zero major breaches.
Truly separate
Openwave doesn't share infrastructure with the big email providers, so their bad day doesn't become yours.
Secure by default
RazorGate and our own AI Phishing Analyser stop threats before they land. Email is encrypted when stored and when sent.
People you can call
Real engineers on hand 24/7. When something goes wrong, you talk to a person, not a status page.
Getting started
From single point of failure to covered.
We do the heavy lifting. Your main email keeps running throughout.
Review
We look at how your email is set up today and where the gaps are.
Set up
We add backup access and dual delivery alongside your main platform.
Test
We run a drill together so everyone knows what to do.
Covered
If your main email goes down, your business keeps going.
Questions
Things people ask us.
Do we have to change our main email platform?
No. Openwave runs alongside whatever you use today. Your team keeps working as normal and only uses Openwave when they need to.
Will our customers notice anything?
No. You keep the same email addresses, and with dual delivery their emails keep arriving even when your main platform is down.
Do we need all three layers?
No. Start with what matters most to you. Many businesses begin with secondary access and dual delivery, then add a full recovery plan.
Is the backup inbox as secure as our main one?
Yes. The same protection that guards over 100 million mailboxes covers your backup, with encryption, two-step login and AI phishing protection.
Where is our data stored?
In the region you choose. We can host it for you, run it in your own cloud, or install it on your own servers.
What if we decide to move to Openwave completely?
Easy. Your backup is already set up, so making Openwave your main email is a small step, not a big move.
Ready when you are
Hope isn't a continuity plan.
Talk to our team about adding a second route for your email, before you need it.